ServiceDesk Plus – Basic Admin Training
The program provides an overview of the platform’s architecture, configuration, and key system settings. It covers core ITSM processes and advanced ITIL modules. The training also emphasizes automation, reporting, and operational optimization.
Price:
2 000,00 zł
Polish złoty (zł)
Description
- Application Introduction and Architecture – Lifecycle, Advanced System Settings, and Auditing.
- Application Module Configuration – ServiceDesk, User Management, HelpDesk.
- Incident and Service Management – Incident Management, Service Catalog, SLA, Rules, Notifications, Ticket Closing, and Surveys.
- Advanced ITIL Modules – Problem, Change, Release, and Project Management.
- Resource Management – Asset Management, CMDB, Purchasing, and Contracts.
- Interface Settings and Automation – Auto-Assignments, Advanced Settings, Interface, Attachments, Security, Updates.
- Workflow Automation and Optimization – Business Rules, Ticket Lifecycle, Triggers, Schedules, Notifications, Closing, and Auto-Assignment.
- Completion and Maintenance – Reporting, Security, Troubleshooting, and Conclusions.
