ServiceDesk Plus – From chaos to a Service Catalog
An introduction to ITIL principles in practice and their application in building an effective Service Catalog. The focus is on value delivery, collaboration, continuous improvement, and SLA measurement. Automation and process optimization are also addressed.
Price:
3 000,00 zł
Polish złoty (zł)
Description
- Introduction to the topic – using ITIL principles (focus on value, start where you are, progress iteratively with feedback, collaborate, think and work holistically, keep it simple and practical, optimize and automate)
- Focus on value – what value will the Service Catalog bring us?
- Start where you are – verify what we already have and whether we can leverage it so we don’t have to start from scratch.
- Progress iteratively with feedback – divided into stages.
- Collaborate – collaborate with other departments and end users.
- Think and work holistically – do you know the impact your service has on the organization?
- Keep it simple – is a simple service catalog bad?
- Optimize and automate – identify areas for automation.
- Continual improvement – verify results, implement improvements, and measure SLAs.
- Summary
